Treating privacy with respect
Besoftware N V has identified “Legitimate Interest” as the lawful basis for the processing of personal information.
The legitimate interests pursued are; the prevention of fraud, personalization of services, contacting customers for security, support and account purposes, and for direct marketing to customers that have actively opted in to communication.
The data collected is only that which relates directly to the processing aims as stated above, and therefore this is a lawful basis for the processing of personal information.
COLLECTION OF YOUR INFORMATION
By signing up to and using the site, you consent to the following information being collected about you:
Personally identifiable information, being your name, address, email address, telephone number, and demographic information, being your age, gender and hometown, that you provide us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
When you provide this data to us, we will store it on our secure servers until your account is closed.
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly after registering the Site.
Once this data has been collected, we will store it on our secure servers until your account is closed.
For fraud prevention and anti-money-laundering purposes, we conduct an identity verification process for financial transactions. As part of this process, we will collect personal data (copies of credit cards, photo IDs, utility bills and/or bank statements). This data (including emails and messages sent by customers in response to information requests) is stored internally on a secure server. A limited number of authorized personnel can access this data. No data stored for fraud prevention purposes is shared with third parties unless as required by law or to protect rights as detailed below.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a safe, smooth, efficient, and customized experience. Specifically, we use information collected about you via the Site to:
- Create and manage your account.
- Email you regarding your account activities.
- Fulfill and manage payments, and other transactions related to the Site.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Process payments and refunds.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- With your consent only, we deliver targeted advertising, coupons, newsletters, and promotions, and other information regarding our website and mobile application to you.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We are committed to only working alongside third parties that comply with the General Data Protection Regulation and have taken all reasonable steps to confirm their compliance.
Cookies and Web Beacons
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken all reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be 100% guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. If you have reason to be concerned that your personal data has been accessed in such a way, we request that you contact us as soon as possible using the contact information provided. We are committed to keeping your data safe; in the unlikely event that a data breach does occur we have full Data Breach reporting procedures in place which will be closely followed.
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.
CONTROLS FOR DO-NOT-TRACK FEATURES
OPTIONS REGARDING YOUR INFORMATION
Requesting your own data
You may at any time request a copy of the information about you that is held by ourselves. In order to request this information, you should use the contact information provided. Once a request is received we have one month to respond to you unless the request is particularly complex, in which case we will inform you of any delay within one month of the request being received.
You may at any time review or change the information in your account or terminate your account by:
- Contacting customer services to make any changes to your account details.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
- Clicking on Unsubscribe links at the email footer, or;
- Contacting us using the contact information provided.
- If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
Data Breach and Incident reporting
Where a data breach is identified, an assessment of the potential impact of the breach is undertaken. Based on the result of this assessment, we will then notify the relevant supervisory authority and individual data subject(s) as required.
Last updated May 17, 2018